Frequently Asked Questions (FAQ)
Top Queries
How can I contact customer support?
You can reach our customer support team via email at dressdelsupport@gmail.com or by phone at 123-456-7890/91.
Do you offer international shipping?
Yes, we offer worldwide shipping to most countries. Please refer to our Shipping section for more details.
How can I stay updated on new arrivals and promotions?
You can subscribe to our newsletter or follow us on social media for the latest updates on new arrivals, promotions, and exclusive offers.
Do you have a physical store location where I can try on clothes?
Currently, we operate exclusively online, but we offer hassle-free returns if you’re not satisfied with your purchase.
Shipping
What are your shipping rates?
We offer free shipping on all orders.
How long does shipping take?
Shipping times vary depending on your location. Please refer to our Shipping Policy for estimated delivery times.
Do you offer expedited shipping options?
Yes, we offer expedited shipping options for an additional fee. Please contact our customer support team for more information.
Can I change my shipping address after placing an order?
Unfortunately, we’re unable to change shipping addresses once an order has been placed. Please double-check your information before completing your purchase.
Order Tracking
What should I do if my tracking information shows that my package was delivered but I haven’t received it?
Please check with your neighbors or building management to see if they accepted the package on your behalf. If you’re still unable to locate your package, please contact our customer support team for assistance.
Is signature confirmation required for delivery?
Signature confirmation may be required for certain orders, depending on the value and shipping method selected. You can contact our customer support team to request signature confirmation for your order.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.
Deliveries
What should I do if my package is delayed or lost?
If you believe your package is delayed or lost, please contact our customer support team for assistance.
Do you ship to PO boxes or APO/FPO addresses?
Yes, we ship to PO boxes, APO/FPO addresses, and military bases. Please allow additional time for delivery to these addresses.
What should I do if my package arrives damaged?
If your package arrives damaged, please take photos of the damage and contact our customer support team within 48 hours of receiving your order for assistance.
What should I do if my package is marked as “undeliverable” or “returned to sender”?
If your package is marked as “undeliverable” or “returned to sender,” please contact our customer support team with your order details. We’ll be happy to assist you in reshipping your order or processing a refund.
Returns & Exchange
Can I return or exchange personalized or customized items?
Unfortunately, personalized or customized items are not eligible for return or exchange unless they arrive damaged or defective. Please refer to our Returns & Exchange Policy for more details.
What is your return policy?
We offer hassle-free returns within 30 days of purchase. Please refer to our Returns & Exchange Policy for more details.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer support team for further instructions.
Can I return an item if I’ve worn or washed it?
We accept returns of unworn and unwashed items with original tags and packaging intact. If you’ve worn or washed the item and it’s still eligible for return, please contact our customer support team for further assistance.
Sign Up & Login
Can I change the email address associated with my account?
Yes, you can change the email address associated with your account by logging in and updating your account information in the settings.
Is my account information secure?
Yes, we take the security of your account information seriously and employ industry-standard encryption techniques to protect your data.
How do I create an account?
You can create an account by clicking on the “Sign Up” button and following the prompts to enter your information.
I forgot my password. How can I reset it?
You can reset your password by clicking on the “Forgot Password” link on the login page and following the instructions provided.
Payment and Coupons
What payment methods do you accept?
We accept all major credit cards, as well as PayPal and Cash on Delivery (COD).
Do you offer coupons or discounts?
Yes, we offer coupons and discounts periodically. Please sign up for our newsletter or follow us on social media to stay updated on the latest offers.
Do you offer price adjustments if an item goes on sale after I’ve purchased it?
Unfortunately, we do not offer price adjustments for items that go on sale after a purchase has been made.
Are there any restrictions on using multiple coupons or discounts on the same order?
Yes, only one coupon or discount code can be applied per order unless otherwise specified.
Email Verification Policy
Why do I need to verify my email address?
Email verification helps us ensure the security of your account and allows us to communicate important updates and offers with you.
How do I verify my email address?
You can verify your email address by clicking on the verification link sent to you via email after signing up. If you did not receive the email, please check your spam folder or contact our customer support team for assistance.